About the Company

Swimvee is based in Stockholm, Sweden.

If you wish to contact us, please send an email to contact@swimvee.com with your issue and contact details, and we will get back to you as soon as possible.

Order

Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about the products, price, billing address, and shipping address.

If there is any error in the order confirmation, you must contact us immediately by email at contact@swimvee.com.

Delivery

Our normal delivery time is 4–10 business days. Please note that orders placed on weekends will be processed at the earliest on the following business day.

Due to high demand with our shipping providers, delays may occur. We ask for your understanding, as this is something beyond our control.

If delivery delays occur and we have not informed you of extended delivery times, please contact us at contact@swimvee.com.

Please note that additional customs, import duties, or VAT fees may apply depending on your country. These charges are the responsibility of the customer.

Prices

All prices in the store are listed in SEK unless otherwise stated. Prices may include applicable VAT depending on your location and local regulations.

We reserve the right to change prices due to supplier price changes, errors in the price list, incorrect pricing, or inaccuracies caused by incorrect information. We also reserve the right to adjust prices where necessary.

Right of Withdrawal

When purchasing goods on Swimvee.com, you as a customer may have a right of withdrawal in accordance with applicable consumer protection laws.

To exercise your right of withdrawal, you must notify us by email at contact@swimvee.com and receive confirmation from us before returning any product. Otherwise, your return may not be valid.

Your message should clearly state your name, address, email address, order number, and which products the return concerns.

Products should be returned to us as soon as possible and no later than 14 days after notifying us of your withdrawal.

You are responsible for return shipping, delivery, and the condition of the products during the return shipment. Products should therefore be sent well-packaged and, where possible, in their original packaging.

For refunds, we reserve the right to deduct an amount corresponding to any reduction in value if the product has been used, damaged, or handled more than necessary.

Right of Withdrawal Does Not Apply To

The right of withdrawal may not apply to:

Products that have been sealed for health or hygiene reasons and where the seal has been broken by you;

Custom-made or personalized products made specifically for you or according to your preferences;

Services that have been fully performed, where you explicitly agreed that the service would begin without a right of withdrawal;

Goods that can quickly deteriorate or expire;

Digital products or content where delivery has begun with your consent; and

Other products or services excluded under applicable consumer protection laws.

Complaints and Complaints Handling

We inspect all products before they are shipped to you. If a product is damaged, defective, or incorrectly delivered upon arrival, we will handle the matter in accordance with applicable consumer protection legislation.

You must always contact us for approval before returning a defective or incorrect item.

Complaints should be made as soon as possible after the defect has been discovered.

How to Proceed with a Complaint

Any faults or defects must be reported to contact@swimvee.com.

Your email should include:

Your name;

Your address;

Your email address;

Your order number; and

A clear description of the defect or issue.

We may also ask you to provide photos or videos showing the issue.

If we are unable to fix the issue or deliver a similar replacement product, we will refund you for the defective product in accordance with applicable consumer protection laws.

We will cover return shipping costs for approved complaints.

We reserve the right to reject a complaint if the product is not considered defective under applicable consumer protection laws.

In case of complaints, we follow the recommendations of the Swedish National Board for Consumer Disputes, Allmänna Reklamationsnämnden, available at arn.se.

Limitation of Liability

We are not responsible for indirect damages that may occur due to the product.

We accept no responsibility for delays or errors resulting from circumstances beyond our control, including but not limited to force majeure events, labor disputes, fires, wars, governmental decisions, supplier delays, transport disruptions, or reduced or missing delivery from suppliers.

Furthermore, we are not responsible for changes in products or product features that have been altered by suppliers or other factors beyond our control.

Product Information

We reserve the right to correct printing errors, product information errors, and pricing errors on Swimvee.com. We also reserve the right to cancel orders for products that are out of stock.

We do not guarantee that product images always represent the exact appearance of the products, as color differences may occur depending on screen settings, photo quality, and resolution.

We always do our best to display our products as accurately as possible.

Cookie Information

According to applicable electronic communications legislation, visitors to a website must be informed that cookies are used.

Cookies may be used to track browsing activity and improve the user experience. A cookie is a small text file that a website requests to save on your device in order to provide access to various functions.

You can configure your browser to automatically deny cookies. More information can be found on the website of the Swedish Post and Telecom Authority.

Personal Data

By purchasing from Swimvee, you accept our privacy policy and our processing of your personal data.

We value your privacy and only collect the personal data necessary to process your order, provide customer service, and improve our services.

We never sell your personal information to third parties.

Swimvee is responsible for processing the personal data that you provide to us as a customer.

Your personal data is processed to manage your order and, where you have requested newsletters or promotional offers, to customize marketing to your individual needs.

Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation, GDPR.

What Is Personal Data?

Personal data is any information that can be directly or indirectly related to an individual.

What Data Do We Store?

To process your order and respond to queries related to your order, we may store your first and last name, address, phone number, email address, IP address, and purchase history.

Your data is stored for as long as we have a legal basis to process it, for example to fulfill the contract between us or to comply with legal obligations such as accounting laws.

Legal Basis

In connection with a purchase, your personal data is processed to fulfill our contract with you.

Marketing, campaigns, newsletters, and similar communications are only sent with your consent, where required by law.

What Data Is Shared and for What Purpose?

Payment Providers

When making a purchase, information may be shared with our payment providers.

The data shared may include your first and last name, address, email address, phone number, and payment information. This information is processed to complete your purchase and protect both parties from fraud.

Shipping Companies

To deliver your order and fulfill our contract with you, we may share specific information with shipping companies.

The data shared may include your first and last name, delivery address, email address, and phone number for delivery notifications.

Newsletter Providers

If you choose to subscribe to our newsletter, your name and email address may be shared with our newsletter provider. This allows us to keep you updated with information, offers, and marketing communications.

Right to Access

You have the right to request information about the personal data we store about you. The information will be provided in an electronic, readable format.

Right to Rectification

You have the right to ask us to correct inaccurate information or complete missing information.

Right to Be Forgotten

You may request that the personal data we store about you be deleted.

There are some exceptions to this right, for example when we are required to retain information to comply with legal obligations such as accounting laws.

Responsible for Data Protection

Swimvee is responsible for storing and processing personal data in the online store and for ensuring that applicable data protection rules are followed.

How We Protect Your Personal Data

We use appropriate technical and organizational measures to securely store, process, and communicate sensitive information such as personal data.

Changes to the Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time.

Any changes will be published on Swimvee.com. The updated terms are considered accepted when you place an order or continue to use the website after the changes have been published.

Disputes and Governing Law

In the event that a dispute cannot be resolved directly with our customer service, customers may contact the Swedish National Board for Consumer Disputes, Allmänna Reklamationsnämnden, available at arn.se.

For customers residing in another EU country than Sweden, complaints may also be submitted online via the EU Commission’s platform for dispute resolution.

In the event of a dispute, we follow the recommendations of ARN or equivalent dispute resolution bodies.

These Terms and Conditions are governed by Swedish law.